1. KAI YOGA - Our live online booking system allows you the convenience to plan your schedule in advance and reserve a mat space for any class you would like! However, due to smaller class capacity, mat space is limited. At KAI YOGA we do have a firm 2-hour cancellation policy for all classes. This is a courtesy policy to ensure everyone has a chance to practice! We understand that on occasion unexpected circumstances arise. We ask that you do your best to sign your self out of the class to be fair and courteous to all of your fellow community members. Late cancellations for all direct-debit, monthly, annual and Intro pass members will incur an additional $5 fee for missed yoga classes. All other students will incur a lost session.

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2. KAI PILATES - Our live online booking system allows you the convenience to plan your schedule in advance and reserve a pilates reformer for any class you would like! However, due to smaller class capacity, reformers are limited. At KAI YOGA & PILATES we do have a firm 2-hour cancellation policy for all classes. This is a courtesy policy to ensure everyone has a chance to practice! We understand that on occasion unexpected circumstances arise. We ask that you do your best to sign your self out of the class to be fair and courteous to all of your fellow community. Late cancellations for all direct-debit, monthly, annual and Intro pass members will incur an additional $15 fee for the missed class. All other students will incur a lost session.

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3. Our Special Introductory Pass is a one-time only offer for new students and can not be extended.

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4. All of our passes are non-transferable and non-refundable. Please make sure you check the expiration date when purchasing your pass.

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5. 5 week, 10 week and 1 Month Passes can not be extended, unless you are injured and a doctors certificate can be provided.

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6. For our 3, 6 and 12 month passes we require a one-week written notice for suspension requests. The maximum period is 1 week for a 3 Month Pass, 2 weeks for 6 Month Memberships and 4 weeks for 12 Month Memberships.

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7. Direct Debit Memberships involve fortnightly deductions from a nominated credit card or bank account. There is a 3 month minimum sign up period. For suspensions and terminations, we require a two-week written notice prior to your next billing date. Suspensions are possible in two week blocks to stay in sync with your fortnightly debits and maximum period of suspension is one month per year.

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8. Direct Debit Memberships terminated before the 3 month contract is fulfilled will incur a fee of $100.

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9. Direct Debit Memberships with class restrictions - classes do not roll over and must be used within that week they are assigned to.

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10. On Demand Only Memberships involve monthly deductions from a nominated credit card or bank account. Payments will automatically roll over unless written notice is received to cancel membership. Cancel at anytime with notice.

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11. We wish for you to get the most out of your KAI YOGA & PILATES experience as possible and we know your time is precious, this means we start all of our classes on time. Out of respect for your fellow students and teacher, please arrive at least 5 minutes before your class begins - this will allow you to ease yourself in and enjoy some deep breaths before you begin :)

We do lock the door for security. If you find the door locked on your arrival, it means there is a class in progress.

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12. Please note the booking and cancellation policies for private sessions: we take private bookings anytime up to 3 hours before start time.

Cancellations must be made 5 hours before start time, or full payment will be charged.

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By booking into a class you automatically agree to the above Terms & Conditions.